Jose Castillo

Works

About

CV

Jose Castillo

Works

About

CV

Mi Vodafone App Store

Mi Vodafone App Store

Mi Vodafone App Store

“How can we transform My Vodafone App into the first channel for our customers base growth? Desinging & implementing personalized user’s journeys for P&S salesfor our customers to jump in”

TimeLine

Mar 2020

Team

Customer Care Team

IT Digital

Design Team


Tools

Sketch

Figma

Figma

Sketch

Jira

Key Actions

Bussiness workshop

Scope definition
New lines journeys creation
Additional lines onto current packages journeys creation
Add ons TV Pack journey
From 1 service to convergent customer, journey creation
Track your order follow-up
Chatbot assisted sales

Product Managemnet

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Under construction 🚧
Good things take time! I'm working on this business case—stay tuned for the details!